SPEED care operates three (3) customer contact centers with a total of over 125 seats equipped with state-of-the-art telephony hardware and software. Our CRM software provides personalized customer-oriented solutions and is fully integrated with fulfillment, order management, web sites and SPEED’s reporting database so that consistent information is available across all business channels and processes, giving your customers a better overall experience.
SPEED care provides multi-layer routing (skill and proficiency based), brand scripting and training, up-sell, cross-sell and save-the-sale, along with quality monitoring and controls, to deliver an exceptional customer experience across all touch points.
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To learn how SPEED can put your eCommerce on the fast track call us at 866 377 3331 or email us
